Privacy Policy For The Luxury Real Estate
1. Introduction
Welcome to The Luxury Real Estate. Protecting your privacy is fundamental to our values and operations. This privacy policy details how we collect, use, store, and protect your personal information when you interact with our services. By engaging with us, you agree to the terms outlined in this policy.
2. What Are the Sources of Your Personal Data?
We gather personal data from multiple sources:
- Direct Interactions: Information you provide directly, such as through forms, emails, phone calls, and face-to-face meetings
- Automated Technologies: Data collected automatically when you use our website, mobile applications, or other digital services, including cookies and similar technologies.
- Third Parties: Data received from third-party sources, including business partners, service providers, public records, and social media platforms.
3. What Information We Collect About You and How We Use Your Personal Information?
We collect and use your personal information for various purposes, as outlined below:
3.1 To Respond to Any Queries or Expression of Interest Made by You:
- Data Collected: Contact details (name, email, phone number), inquiry details.
- Purpose: To address your queries, provide information, and follow up on expressions of interest in our properties or services.
3.2 To Enter Into or to Conclude a Sales Purchase Agreement:
- Data Collected: Identification information, financial details, property details.
- Purpose: To facilitate the creation, negotiation, and conclusion of property sales agreements.
3.3 To Request Your Feedback, and to Respond to Complaints:
- Data Collected: Contact information, feedback, complaint details.
- Purpose: To gather feedback to improve our services and address any complaints or concerns you may have.
3.4 To Personalize and Provide You with Information About Our Services and Latest Offers:
- Data Collected: Contact information, preferences, browsing behavior.
- Purpose: To tailor our communications and provide relevant information about our services and latest offers.
3.5 To Facilitate Email Campaigns Carried Out by Our Sales and Marketing Departments:
- Data Collected: Email address, marketing preferences.
- Purpose: To send targeted email campaigns and promotional materials.
3.6 To Facilitate Advertisements:
- Data Collected: Contact information, browsing behavior, preferences.
- Purpose: To display relevant advertisements and promotional content.
3.7 To Manage Your Membership of Our Loyalty Programs:
- Data Collected: Membership details, transaction history.
- Purpose: To manage and enhance your experience with our loyalty programs, such as 'U By Emaar.'
3.8 To Fulfill Any Maintenance/Service Requests You Raise Using Our 'E-Services' or 'Emaar-One' Application:
- Data Collected: Contact information, service request details.
- Purpose: To address and fulfill maintenance or service requests submitted through our applications.
3.9 To Service the Communities We Manage:
- Data Collected: Contact information, community-related information.
- Purpose: To provide and manage services for the communities under our care.
3.10 To Establish a Working Relationship with Our Tenants, Third Party Agents, and Business Partners:
- Data Collected: Contact information, business details.
- Purpose: To build and maintain relationships with tenants, agents, and partners.
3.11 To Enter Into, Renew, or Fulfill Service Contracts with Our Tenants, Third Party Agents, and Business Partners:
- Data Collected: Contract details, contact information.
- Purpose: To manage and fulfill service contracts and agreements.
3.12 To Enter, Commercial or Investment Relationship:
- Data Collected: Financial information, business details.
- Purpose: To establish and maintain commercial or investment relationships.
3.13 To Comply with Legal Requirements and Exercise or Defend Legal Claims:
- Data Collected: Legal documents, identification information.
- Purpose: To comply with legal obligations and protect our legal rights.
3.14 To Process Your Payments and Protect Against Fraudulent Transactions:
- Data Collected: Payment information, transaction details.
- Purpose: To process payments and safeguard against fraud.
3.15 To Comply with Any Opt-Out or Do Not Disturb Requests We Receive from You:
- Data Collected: Contact information, preferences.
- Purpose: To respect and implement your communication preferences.
3.16 To Comply with Health and Safety Obligations:
- Data Collected: Health information, contact details.
- Purpose: To ensure compliance with health and safety regulations.
3.17 Other Information We Collect:
- Data Collected: Additional information relevant to our services, such as demographic data, and user preferences.
- Purpose: To enhance our services and operations.
3.18 Information We Receive from Others:
- Data Collected: Information from third parties, such as partners and public databases.
- Purpose: To supplement our records and improve our services.
When you voluntarily send us electronic mail / fillup the form, we will keep a record of this information so that we can respond to you. We only collect information from you when you register on our site or fill out a form. Also, when filling out a form on our site, you may be asked to enter your: name, e-mail address or phone number. You may, however, visit our site anonymously. In case you have submitted your personal information and contact details, we reserve the rights to Call, SMS, Email or WhatsApp about our products and offers, even if your number has DND activated on it.
4. How to Opt-Out?
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly. We will respect your preferences and remove you from our marketing lists as requested.
5. Who Might We Share This Information With?
We may share your personal information with:
- Service Providers and Business Partners: Who assist us in delivering our services, such as IT providers, marketing agencies, and payment processors.
- Regulatory and Governmental Authorities: As required by law for compliance and legal purposes.
- Third Parties: Involved in legal proceedings or disputes, or when necessary to protect our rights and interests.
6. How Long Do We Keep Information About You?
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
7. How Secure Is Your Information?
We implement robust technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures include encryption, access controls, and regular security assessments.
8. What Are Your Rights?
You have several rights concerning your personal data:
- The Right to Access: Request access to your personal data and obtain a copy.
- The Right to Rectification: Request correction of inaccurate or incomplete data.
- The Right to Restrict Processing of Personal Data: Request restriction of processing under certain conditions.
- The Right to Erasure (Also Known as ‘The Right to Be Forgotten’): Request deletion of your personal data under certain circumstances.
- The Right to Object to the Processing of Personal Data: Object to data processing based on legitimate interests or direct marketing.
- The Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used, and machine-readable format.
- The Right to Withdraw Consent at Any Time (Where Processing Is Based on Consent): Withdraw consent for data processing activities that rely on your consent.
- The Right to Lodge a Complaint with a Supervisory Authority: File a complaint with the relevant data protection authority if you believe your rights have been violated.
9. Updates on Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, through direct communication.
10. How Do You Contact Us?
If you have any questions or concerns about this privacy policy or our data practices, please contact us at:
The Luxury Real Estate
A1-A/ A1-B, AL Ghurair Warehouse AL Quoz 3, Dubai United Arab Emirates
customersupport@theluxuryrealestate.ae
+971 56 898 3990
Thank you for trusting The Luxury Real Estate with your personal information. We are committed to safeguarding your privacy and ensuring the security of your data.